Return & Refund Policy

We want you to love your order. Because many of our products are hygiene and personal-care items that go inside your shoes, please read this policy carefully before you buy — some items are final sale once opened.

Standard Returns

You may return most unopened products within 30 days of delivery for a refund, provided they are:

• Unused and unopened, in their original, sealed packaging; and
• In the same condition in which you received them.

For health and hygiene reasons, opened or used items cannot be returned — including deodorizer inserts, rosin puffs, toe pad pouches, and similar personal-care products — unless they arrived defective or were not what you ordered (see below).

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or is not what you ordered, we will make it right. Contact us within 14 days of delivery at orders@thesparklingshoe.com with your order number and a photo of the issue, and we will arrange a replacement or refund at no cost to you. This applies to all products, including opened items, custom orders, and wholesale orders.

Exchanges

Need a different scent or item? If your product is unopened and within the 30-day window, contact us and we will help you exchange it. You are responsible for return shipping on exchanges that are not due to our error.

Custom Orders

Custom, personalized, and made-to-order items — including custom-decorated pointe shoes and keepsakes — are made to your specifications and are final sale and non-refundable. They cannot be canceled once production has begun. This does not affect your rights if a custom item arrives defective or materially not as described — in that case, contact us and we will make it right.

Wholesale and B2B Orders

Returns on wholesale and B2B orders are handled on a case-by-case basis under the applicable wholesale agreement, quote, or invoice. Defective or incorrect wholesale items will always be replaced or refunded. Please contact us to discuss any wholesale return.

How to Start a Return

To request a return or exchange:

• Email orders@thesparklingshoe.com with your order number and the item(s) you’d like to return.
• We’ll confirm your eligibility and send return instructions.
• Ship the item back in its original packaging using the instructions provided.

Unless the return is due to our error (a defective, damaged, or incorrect item), you are responsible for return shipping costs. We recommend using a trackable service, as we cannot be responsible for items lost in return transit.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method, typically within 5–10 business days after we process the return. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable except where the return is due to our error.

Questions

We’re happy to help — reach us any time at orders@thesparklingshoe.com.