Shipping Policy

We ship to addresses within the United States only. Here’s what to expect after you place your order.

Processing Time

Because our products are handmade, in-stock orders are typically processed and shipped within 3–5 business days after your order is placed and payment is confirmed. Business days are Monday through Friday, excluding holidays. You’ll receive a confirmation email when your order ships.

Shipping Rates and Free Shipping

• Free standard U.S. shipping on orders over $100.
• For orders of $100 or less, shipping is calculated at checkout based on your order and destination.

Any applicable rates and taxes are shown at checkout before you pay.

Carriers and Delivery Times

We ship primarily via USPS, and may use UPS or FedEx for some orders. Once your order ships, delivery usually takes several additional business days depending on your location and the carrier. Delivery windows shown at checkout or by the carrier are estimates and are not guaranteed.

Custom Orders

Custom, personalized, and made-to-order items require additional production time. We’ll provide an estimated timeline when we confirm your custom order. These estimates apply in place of the standard processing time above.

Order Tracking

When your order ships, we’ll email you a tracking number so you can follow it to your door.

Shipping Delays and Your Right to Cancel

We aim to ship within the timeframes stated above. If we can’t ship your order within the stated time (or within 30 days if no time was stated), we’ll notify you, give you a revised shipping date, and offer you the choice to keep waiting or to cancel your order for a full refund of the unshipped items. If we can’t meet a revised date you’ve agreed to and you don’t consent to a further delay, we’ll promptly refund you for the unshipped items.

Incorrect Addresses

Please double-check your shipping address at checkout. We’re not responsible for orders delayed or delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we’ll contact you to arrange reshipment, which may incur additional shipping costs.

Lost, Stolen, or Damaged Packages

Once your order is handed to the carrier, responsibility for the package passes to the carrier. If your tracking shows delivered but you can’t find your package, or if it arrives damaged, please contact us at orders@thesparklingshoe.com and we’ll do our best to help you resolve it with the carrier.

Wholesale and B2B Shipping

Shipping for wholesale and B2B orders may differ and will be arranged as part of your wholesale quote or agreement. Contact us for details.

Questions

Need help with a shipment? Email us at orders@thesparklingshoe.com.